Refund policy

Return & Refund Policy

At Lovika, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before initiating a return.

1. Return Eligibility

You may request a return if:

  • The item is returned within 7 days of delivery.

  • The product is unused, unworn, and in its original condition.

  • The product is returned with all original packaging, tags, accessories, and invoices.

  • The item has not been damaged due to misuse or improper handling.

  • The return request is approved by our customer support team.

Returns that do not meet these conditions may be declined.

2. Return Timeframe

Customers must initiate a return request within 7 days of receiving their order.

Once your request is approved, the item should be shipped back within 5 days.

3. Refund Process

After we receive and inspect your returned item:

  • You will receive an email confirming the inspection.

  • If approved, your refund will be processed to your original payment method.

  • Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another approved method after collecting your bank details.

4. Exchange Policy

We offer exchanges for:

  • Damaged products

  • Defective products

  • Incorrect items delivered

  • Size or color issues (where applicable)

Exchange requests must be submitted within 7 days of delivery and are subject to product availability.

If the requested replacement is unavailable, you may choose a refund or store credit (if offered).

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.

  • Email us with your order number and clear photos or videos of the product and packaging.

  • Our support team will review your request and provide a suitable resolution, which may include a replacement, exchange, or refund.

6. Non-Returnable Items

For hygiene, safety, or legal reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personal care products

  • Beauty and cosmetic products

  • Innerwear and intimate apparel

  • Perishable goods

  • Customized or personalized products

  • Gift cards

  • Digital products or downloadable content

  • Products marked as "Final Sale" or "Non-Returnable"

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, Lovika will bear the return shipping cost.

  • If the return is due to a change of mind or an incorrect order placed by the customer, the customer will be responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service when returning products.

8. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.

9. Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account again.

  2. Contact your credit/debit card provider.

  3. Contact your bank, as processing times may vary.

  4. If you still have not received your refund after 10 business days, please contact us.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: Lovika

Email: contact@lovika.in

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

We appreciate your trust in Lovika and are committed to making every shopping experience smooth, fair, and hassle-free. Thank you for choosing us!