Terms of service

Terms of Service

Welcome to [LOVIKA]. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement under applicable Indian laws.
The information you provide is accurate and complete.

2. Account Terms

You may be required to create an account to access certain features of our website.

You agree to:

Provide accurate and current information.
Keep your login credentials confidential.
Be responsible for all activities conducted through your account.
Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Products and Services

We strive to display our products as accurately as possible. However:

Product images are for illustrative purposes only.
Actual colors may vary depending on your device or screen settings.
Product specifications may vary slightly from those displayed.
Availability is subject to stock.

We reserve the right to discontinue or modify products at any time without prior notice.

4. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

Change prices without prior notice.
Correct pricing errors.
Cancel orders placed with incorrect pricing due to technical or human errors.

We accept payment through secure third-party payment gateways. Orders will be processed only after successful payment confirmation unless Cash on Delivery (COD) is offered and selected.

5. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

Refuse or cancel any order.
Limit quantities purchased.
Cancel orders suspected of fraud or unauthorized activity.
Cancel orders if products become unavailable.

If your order is cancelled after payment has been received, a full refund will be processed in accordance with our Refund Policy.

6. Shipping and Delivery

Shipping and delivery timelines are estimates only.

While we make every effort to deliver orders within the stated timeframe, delays may occur due to:

Courier issues
Weather conditions
Public holidays
Natural disasters
Incorrect shipping information
Circumstances beyond our reasonable control

For complete shipping details, please refer to our Shipping Policy.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund Policy.

Products may only be eligible for return if they meet the conditions outlined in the policy.

Certain products may be non-returnable for hygiene, safety, or legal reasons.

Refund processing times may vary depending on the payment method and banking institution.

8. Intellectual Property

All content on this website, including but not limited to:

Logos
Images
Product descriptions
Graphics
Website design
Text
Icons
Trademarks

is the property of [LOVIKA] or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, copy, distribute, or use any content without prior written permission.

9. Prohibited Uses

You agree not to:

Use the website for unlawful purposes.
Submit false or misleading information.
Attempt to gain unauthorized access to our systems.
Upload viruses or malicious software.
Interfere with the website's functionality.
Copy or exploit website content without permission.
Use automated bots or scraping tools without authorization.
Engage in fraudulent or abusive purchasing activities.

Violation of these Terms may result in suspension or permanent termination of your access.

10. Limitation of Liability

To the maximum extent permitted by law, [LOVIKA], its owners, employees, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of:

Use or inability to use the website.
Delays in shipping or delivery.
Product availability.
Errors in product descriptions or pricing.
Website interruptions.
Third-party service failures.

Our total liability for any claim shall not exceed the amount paid by you for the relevant order.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We do not control or endorse these websites and are not responsible for their content, privacy practices, or services.

Your use of third-party websites is at your own risk.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Force Majeure

We shall not be held responsible for any delay or failure in performing our obligations due to events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Government restrictions
War
Pandemics
Strikes
Power failures
Internet outages

14. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts located in [CITY, STATE], India.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Any changes will become effective immediately upon posting on this website. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Store Name: [LOVIKA]

Email: [contact@lovika.in]

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

By using [LOVIKA], you acknowledge that you have read, understood, and agreed to these Terms of Service.