Shipping policy

Shipping Policy

Last Updated: [DATE]

Thank you for shopping with Lovika. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below for information about processing, shipping, delivery, and tracking.

1. Order Processing Time

All orders are processed within 1–2 business days after payment is successfully confirmed.

Please note:

  • Orders are processed on business days only (Monday–Friday, excluding public holidays).

  • Orders placed after business hours may be processed on the next business day.

  • During sales, holidays, or high-demand periods, processing times may be slightly longer.

2. Shipping Methods Available

Shipping Method Estimated Delivery
Standard Shipping 3–7 business days
Express Shipping (if available) 1–3 business days
Local Delivery (if applicable) 1–2 business days

Delivery times are estimates and may vary depending on your location and courier service availability.

3. Shipping Costs

Shipping charges are calculated at checkout.

Standard Shipping: ₹49

Express Shipping: ₹99

Free Shipping: Available on orders above ₹999

Any applicable shipping fees will be displayed before you complete your purchase.

4. Delivery Timeframes

Metro Cities

Estimated delivery within 2–5 business days.

Non-Metro & Remote Areas

Estimated delivery within 4–8 business days.

Important

Delivery estimates begin after your order has been processed and shipped, not from the date the order is placed.

5. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email and/or SMS containing:

  • Your tracking number

  • The courier partner name

  • A tracking link to monitor your shipment status

Tracking information may take up to 24 hours to become active after dispatch.

6. Delivery Delays & Issues

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • High order volumes

  • Courier service delays

  • Incorrect or incomplete shipping addresses

If your package is delayed, lost, or marked as delivered but not received

Please contact us within 7 days of the expected delivery date so we can investigate with the courier partner.

7. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate when placing an order.

LOVIKA is not responsible for delays or additional charges resulting from incorrect address information provided by the customer.

8. International Shipping

We currently do not offer international shipping.

If we expand our services in the future, this policy will be updated accordingly.

9. Damaged Packages

If your order arrives damaged:

  • Take clear photos of the package and product.

  • Contact us within 48 hours of delivery.

  • Include your order number and photos in your message.

We will review the issue and assist with a replacement or resolution where applicable.

10. Contact Us

Store Name: Lovika

Email: contact@lovika.in

Business Address: 123, ABC Road, New Delhi, Delhi 110001, India

Phone: [PHONE NUMBER]

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

Thank you for shopping with Lovika. We appreciate your trust and look forward to delivering your order quickly, safely, and efficiently.